Returns & Refunds at custommygifts .com

Returns & Refunds at

We want you to be completely satisfied with your purchase from If you're not entirely happy with your order, we're here to help with our straightforward returns and refund process.

Return Policy:

  • You have a 30-day window from the date of delivery to initiate a return.
  • Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact. If not, the buyer is responsible for all incurred fees and there will be no refund.
  • Certain items, such as intimate wear or personalized products, may not be eligible for return due to hygiene or customization reasons.
  • Please understand that if the product is not damaged or incorrectly shipped, return shipping fees are at the customer's own expense. (include order's shipping fee)

How to Initiate a Return:

  1. Contact our customer support team through the provided channels. (Return Request will be handled in the email
  2. Provide your order details and reason for the return.
  3. You'll receive instructions on how to proceed, including the return address.

Refund Process:

  • Please inform us after the return and indicate the tracking number, So that we can recognize the status of the goods and check them in time.
  • Once we receive the returned item and verify its condition, we'll initiate the refund.
  • Refunds are issued to the original payment method and may take several business days to reflect in your account.


At the moment, we don't offer direct exchanges. If you need a different size or item, you can initiate a return and then place a new order.


  • Orders within 24hrs can be cancelled free of charge.
  • A handling fee would be charged for orders within 24-48 hours, whose amount is 15% of the order amount.
  • Orders over 48 hours cannot be cancelled.
  • Submit your specific cancel reasons in the email to raise a cancel request.
  • Cancel Request will be handled in the email
  • The refund would be back to the customer's payment account in 3-7 business days once the cancel request is approved.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery. We'll guide you through the return process and ensure a prompt replacement or refund.

Non-Returnable Items:

Please note that certain items, such as final sale or clearance products, may not be eligible for return.

We strive to make your returns experience as smooth as possible. For any additional questions or assistance, reach out to our dedicated customer support team.

Remember, this information is subject to change, so be sure to review our returns and refunds policy regularly for the most up-to-date details.

Special Notice:

  • If the product is not damaged or mis-sent, customers will be responsible for the charges of the return/exchange shipping.
  • To be eligible for a return/exchange, items must be returned in new & unused condition, with all original packaging and tags attached.
  • Initial shipping charges cannot be refunded.
  • Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to the original shipping fee charged from the refund.
  • The discount order or used Items can not be returned or exchanged.
  • Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
  • custommygifts reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.